Scheduling Coordinator

Founded over 40 years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states.

With 200+ clinicians and 110+ locations across 7 states, we are thriving, growing, and looking to add talented individuals to our team! We are currently looking for a new Patient Scheduler to join the team at one of our North Carolina practices, Atlantic Dermatology (www.atlanticdermnc.com). Atlantic Dermatology, now an affiliate of Anne Arundel Dermatology, has 5 locations in the Wilmington area and offers comprehensive medical skin care services to our patients.

This role is the perfect doorway into healthcare as we build specific career paths for each candidate. Our Scheduler role introduces you to the systems we use for patient and practice management, as well as the methods we leverage to successfully manage significant patient communication and scheduling. Career development opportunities are earned by facilitating great patient experiences, expanding your skills, and managing details efficiently and accurately.

Reports to: Front Office Supervisor
Supervisory Responsibilities: None

Essential Duties and Responsibilities:

• Accurately schedule medical and cosmetic appointments
• Manage a multi-line phone system and schedule patients in a fast-paced environment
• View and manage provider scheduling and communications
• Collect and manage patient information with respect and detail, in accordance with industry regulations (HIPAA, etc.)
• Consult with patients to schedule and re-schedule appointments
• Actively listen to patients, using empathy and concern
• Escalate patient situations that require unique attention
• Call patients to reschedule appointments due to provider schedule changes
• Assist with scheduling Inbound Referrals
• Assist with updating referring provider about patient upcoming appointment and/or appointment status

Education & Experience:

• High School Diploma or GED
• Customer Service or Sales experience
• Medical Office experience preferred, but not required.
• Experience with electronic practice management system preferred
• Pleasant and clear speaking voice
• Positive attitude that shines through to our patients on the phone
• Attention to detail, specifically professional writing skills
• Follows directions and respects policies and procedures               
• Self-starter, ability to work independently
• Strong organizational and time management skills with ability to multi-task
• Problem solving skills
• Bi-lingual- Spanish speaking skills is a plus