Remote Patient Service Agent

At Anne Arundel Dermatology we give exceptional care - to our patients and to each other. 

Patient First | Caring | Accountability | Trust | One Team | Growth

Fully Remote | $18/hour + monthly performance bonuses (not guaranteed) | Monday-Friday (8:00 AM - 5:00 PM)

Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 250+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!

Anne Arundel Dermatology (www.AADermatology.com) is one of the region’s largest dermatology and cosmetics practices in the mid-Atlantic. We are growing incredibly fast and we are seeking to build a remote workforce call center in the Raleigh, North Carolina region. Here are the reasons why you should come work with us:

• Earn an additional 10%-20% in monthly performance bonuses
• Compete for prizes with monthly performance contests
• Earn extra paid days off with strong attendance and reliability
• Monday-Friday (40 hours per week)

This role is the perfect doorway into healthcare as we build specific career paths for each candidate. We’ve promoted candidates through our Patient Service Center (call center) into cosmetic roles, clinical roles (ex: Medical Assistants), and leadership roles (ex: Managers and Supervisors). Our Patient Service Agent role introduces you to the systems we use for patient and practice management, as well as the methods we leverage to successfully manage significant patient communication and scheduling. Those opportunities are earned by facilitating great patient experiences, expanding your skills each month, and managing details efficiently and accurately. Here are the duties and qualifications for this role:

Reporting to a Patient Service Center Manager, the Patient Service Agent (PSA) manages 80-100 inbound/outbound calls daily, assist patients with appointment scheduling, and ensure accurate communication between patients, physicians, and pharmacies. The PSA contributes to a high-performance team in a fast-paced call center environment.  

What You’ll Do:

• Handle 80–100 inbound/outbound patient calls daily

• Schedule and reschedule appointments accurately

• Use electronic systems (phone, scheduling, EHR) efficiently

• Collect/manage patient information in compliance with HIPAA

• Communicate with empathy and professionalism

• Escalate complex cases to supervisors

• Consistently meet performance and quality goals

Required Skills/Abilities: 

• Professional, pleasant, and clear speaking voice. 

• Positive attitude that shines through to our patients on the phone. 

• Attention to detail, specifically professional writing skills. 

• Able to follow directions and comply with policies and procedures. 

• Must have a quiet office or in-home workspace conducive to patient privacy. 
• Must have reliable, high-speed internet for streaming/handling phone calls, attending video training and

Education/Experience:  

• 1-3 years of general customer database (CRM) experience. 

• College education (completed degree or relevant coursework). 

• 1-3 years of call center experience preferred. 

• Experience with making outbound sales/service calls preferred. 

• 1-5 years of experience within the healthcare industry preferred. 

• Bilingual preferred (Spanish) 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift 15 pounds at times.