Cosmetic Medical Assistant (Duluth/Suwanee, GA)

North Atlanta Dermatology is seeking a full-time Cosmetic Medical Assistant for our Duluth and Suwanee locations. This role supports both cosmetic treatment services and general dermatology, including assisting with procedures, educating patients on skincare and cosmetic treatments, and promoting product and cosmetic sales. Travel between our Duluth and Suwanee clinics is required.

The ideal candidate is enthusiastic about aesthetics, comfortable educating patients on cosmetic treatments, and naturally motivated by sales. Candidates should enjoy discussing skincare, cosmetic services, and product recommendations, and be able to deliver an elevated, concierge-level patient experience.

Schedule: Monday - Friday

Hours: 8:00 AM - 5:00 PM

The Cosmetic Concierge / Medical Assistant supports our cosmetic provider by combining hands-on clinical duties with patient education, product knowledge, and concierge-level service. This role assists with general dermatology and cosmetic appointments, prepares patients for procedures, supports in-office treatments, and provides guidance on skincare regimens, products, and available aesthetic services.

Candidates must have prior cosmetic/aesthetic experience (cosmetic dermatology, medical spa, cosmetic retail sales or plastic surgery setting preferred).

Clinical & Medical Assistant Duties

• Room patients, obtain medical history, allergies, and intake details.
• Prepare exam and procedure rooms, set up trays, stock supplies, and maintain a clean workspace.
• Assist providers with cosmetic and general dermatology procedures (e.g., injections, lasers, microneedling, chemical peels, etc.).
• Take before-and-after photos and document treatment details in EMR.
• Handle specimen collection and labeling as needed.
• Review aftercare instructions with patients and ensure understanding.
• Assist with chart prep, callbacks, and general clinic support on non-procedure days.

Cosmetic Concierge & Patient Experience

• Complete patient intake, including gathering medical history, skincare concerns, treatment goals, and cosmetic interest areas.
• Provide education on cosmetic procedures, treatment plans, expected results, downtime, and pricing.
• Guide patients through product recommendations based on skin concerns, provider plans, and available skincare lines.
• Support cosmetic consultations by helping patients understand the menu of services.
• Maintain a warm, polished, high-touch patient experience throughout the visit.
• Manage before/after photo library and ensure consistent imaging quality.
• Promote practice-wide cosmetic specials, events, and loyalty programs.

Product & Retail Support

• Stay knowledgeable about cosmetic products, skincare ingredients, and proper usage.
• Assist with inventory, restocking, and merchandising of retail skincare.
• Communicate with cosmetic reps regarding samples, education, and new products.
• Support monthly product counts and stock reconciliation.

Administrative Support

• Assist with scheduling cosmetic appointments and follow-up visits.
• Educate patients on financing options (CareCredit) and loyalty programs (e.g., Alle, Aspire).
• Support cosmetic events and occasional evening promotions.

Required Skills/Abilities: 

• Previous cosmetic or aesthetic experience is required (cosmetic dermatology, medical spa, or plastic surgery).
• Strong organizational skills.
• Excellent verbal and written communication skills.
• High attention to detail.
• Proficiency with technology and electronic medical record systems.

Education and Experience: 

• Minimum of High School Diploma. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift 15 pounds at times.

Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

• Medical, Dental & Vision insurance – effective 1^st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1^st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products