Medical Receptionist (Dermatology clinic) - Largo, FL

Anne Arundel Dermatology is hiring a Medical Receptionist to join our dermatology practice, Academic Alliance in Dermatology, in Largo, Florida. This position supports a busy outpatient dermatology clinic and is ideal for candidates with experience in a medical office, healthcare front desk, or dermatology setting. This is a patient-facing role focused on phones, appointment scheduling, and referral coordination.

We are seeking a professional, bright, and customer-focused individual with strong communication skills to support our busy outpatient dermatology clinic. This role plays a key part in shaping the patient experience through clear, friendly, and efficient phone-based interactions. You will be responsible for managing inbound calls, scheduling appointments, and coordinating referrals while supporting smooth daily clinic operations.

Responsibilities include:

• Serve as a primary point of contact for patients via phone, providing a professional and welcoming experience

• Answer and triage incoming calls, schedule new and existing patient appointments, and coordinate referrals

• Take accurate, concise phone messages and route them appropriately to clinical or administrative staff

• Enter and maintain complete and accurate patient demographics, appointment details, and referral information

• Review patient charts to ensure required documentation is received, completed, and properly filed

• Communicate clearly with patients regarding appointment details, next steps, and referral status

• Monitor call volume and patient needs to support efficient clinic flow and timely follow-up

• Distribute incoming faxes, reports, and correspondence to patient records in a timely manner

• Ensure all phone messages, faxes, and internal communications are addressed promptly and accurately

• Collaborate with clinical and administrative teams to support daily operations as needed

• Treat all patients with professionalism, empathy, and respect at all times

• Perform additional administrative duties as assigned by management

Education & Experience

• High school diploma or GED required

• 1-3 years of recent experience as a Medical Receptionist or front desk professional in a clinical or surgical setting preferred

• Prior experience in dermatology strongly preferred

Skills & Abilities

• Strong customer service and verbal/written communication skills

• Knowledge of HIPAA privacy and confidentiality standards

• Ability to multitask and prioritize in a fast-paced clinical environment

• Excellent organizational and time management skills

• Detail-oriented with strong follow-through

• Comfortable managing a multi-line phone system and high call volume

• Proficient with standard office equipment (computer, fax, copier, scanner)

• Intermediate computer skills, including experience working in an EMR/EHR system

• Fluent in English

• Ability to accurately sort, file, and maintain records alphabetically and numerically

• Ability to travel to and provide coverage at other local offices as needed

Physical Requirements: 

• Sitting, some standing, stooping and reaching.   
• Manual dexterity sufficient to operate a keyboard.   
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.   
• Lifting and carrying up to 30 pounds. 

Full time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

• Medical, Dental & Vision insurance – effective 1^st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1^st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products