Triage Medical Assistant (Dermatology) | Knoxville, TN

We’re hiring a Triage Medical Assistant to join the team at Dermatology Associates of Knoxville (DAK) in Knoxville, TN. This role supports several providers with the administrative and clinical aspects of back-office patient care, including responding to patient questions, reviewing pathology results, coordinating procedures, and providing patient education.

Schedule: Monday through Friday 8:00am-4:30pm

Anne Arundel Dermatology owns and operates several dermatology practices throughout the Knoxville region, including Dermatology Associates of Knoxville, Knoxville Dermatology Group, and East TN Dermatology. Dermatology Associates of Knoxville offers specialized care in general dermatology, Mohs surgery, and aesthetic skin care.

Why join Anne Arundel Dermatology?

At Anne Arundel Dermatology we give exceptional care - to our patients and to each other. We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands-on training and long-term career growth opportunities from within.

Dermatology Associates of Knoxville is looking for a Medical Assistant for our triage team. This position supports several of our providers with administrative aspects of the back office including scheduling of procedures, reviewing of pathology lab results and patient education.

Triage Medical Assistant Responsibilities include (but are not limited to):

• Review and respond to patient questions, clinical task lists, inbox messages, and provider requests in a timely manner.
• Provide clinical triage support and communicate patient concerns to providers as appropriate.
• Review pathology and laboratory results and communicate results and follow-up instructions to patients as directed.
• Coordinate and schedule surgeries, procedures, and follow-up appointments.
• Provide patient education regarding medications, procedures, treatment plans, and pre- and post-procedure instructions.
• Prepare and maintain accurate patient documentation, notes, and correspondence in the EMR.
• Support providers with clinical follow-up and completion of assigned patient-care tasks.
• Maintain professionalism, discretion, and compassion when communicating sensitive medical information.
• Ensure phone messages, faxes, and interdepartmental communications are handled in a timely manner.
• Maintain HIPAA compliance.
• Perform other duties as assigned by management.

Qualifications:

• High school diploma or GED required.
• Previous experience in a medical or clinical setting preferred; Dermatology experience is a plus.
• Medical Assistant certification or completion of an accredited Medical Assistant program preferred, unless otherwise required by state law.
• Experience with electronic medical records (EMR/EHR) preferred.
• Comfortable providing clinical triage support, communicating patient concerns, reviewing provider instructions, and coordinating follow-up care.
• Strong communication and interpersonal skills with a commitment to providing an exceptional patient experience.
• Excellent attention to detail, organization, and ability to manage multiple priorities in a fast-paced clinical environment.
• Collaborative, dependable, and comfortable working as part of a physician-led clinical team.
• Knowledge of medical terminology and familiarity with dermatology workflows, medications, pathology results, CPT, and ICD-10 terminology preferred.
• Ability and willingness to learn new clinical workflows, technology, and dermatology-specific procedures.
• Flexibility to travel to nearby practice locations when needed based on business and patient-care needs.

You'll Thrive in This Role If You:

• Enjoy building relationships with patients and creating a positive experience.
• Work well in a fast-paced, team-oriented clinical environment.
• Are proactive, dependable and willing to jump in where needed.
• Take pride in accuracy and attention to detail.
• Are interested in learning Dermatology and expanding your clinical skills.

Education & Experience:

• 1-2 years of recent Medical Assistant, Certified Nursing Assistant, or other clinical patient care experience preferred.
• Completion of a Medical Assistant Program, Certified Nursing Assistant program or completion of a bachelor’s degree program in the pre-med or pre-physician assistant track preferred.
• CPR certified preferred.

Physical Requirements: 

• Standing and walking for extended periods of time 
• Moderate amount of talking, bending, twisting, reaching, and balancing. 
• Use of hands and fingers. 
• Handling of materials such as paper, supplies, etc. 
• Lifting and carrying up to 30 pounds. 
• Risk of exposure to infectious organisms and the possibility of injury due to chemicals and sharp objects. 

Benefits are offered to employees working 30+ hours per week:

• Medical, Dental & Vision insurance – effective 1^st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1^st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products