Medical Receptionist (Front Desk)

We're hiring a full-time Front Desk Receptionist to join our North Atlanta Dermatology practice in Suwanee, GA. This position is ideal for someone who enjoys working with people, has strong customer service skills, and thrives in a fast-paced office environment.

Schedule: Monday - Thursday (8:00 AM - 5:00 PM) | Fridays (8:00 AM - 4:00 PM)

*Must be willing to provide coverage at our Duluth location as needed, with occasional travel to other nearby clinic locations based on staffing and operational needs (mileage reimbursement provided).

As a Front Desk Receptionist, you'll assist with patient check-in and check-out, appointment scheduling, insurance verification, and other daily administrative responsibilities while ensuring patients have a positive experience from arrival to departure.

Why join Anne Arundel Dermatology?

At Anne Arundel Dermatology we give exceptional care - to our patients and to each other. We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands-on training and long-term career growth opportunities from within.

Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 300+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!

Responsibilities:

• Greet patients in a pleasant and professional manner.
• Screen calls, schedule appointments, and coordinate referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when scheduling appointments.
• Review patient charts to ensure required information and signatures are complete.
• Check patients in and out.
• Monitor patients in the reception area and communicate with them as needed.
• Collect patient payments.
• Update product inventory and fulfill inventory orders.
• Run end-of-day reports and balance payment totals when assigned closing duties.
• Distribute incoming reports and correspondence to patient charts.
• Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
• Treat patients with dignity, empathy, and professionalism.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Qualifications:

• Excellent customer service and communication skills.
• Strong attention to detail, organization, and time management.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of HIPAA standards.
• Experience using electronic medical records (EMR/EHR) preferred.
• Comfortable using multi-line phone systems and standard office equipment.
• Ability to work effectively both independently and as part of a team.
• Flexibility to travel to and provide coverage at nearby practice locations as needed.

You’ll Thrive in This Role If You:

• Enjoy creating a welcoming and positive experience for patients.
• Communicate clearly and professionally with patients and team members.
• Work well in a fast-paced, team-oriented environment.
• Are proactive, dependable, and willing to jump in where needed.
• Take pride in accuracy, organization, and attention to detail.

Education & Experience:

• High school diploma or GED required.
• At least 2 years of experience in a customer-facing or customer service role required.
• 1+ years of recent experience as a Medical Receptionist in a clinical setting preferred.
• Previous dermatology experience preferred.

Physical Requirements: 

• Sitting, some standing, stooping and reaching.   
• Manual dexterity sufficient to operate a keyboard.   
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.   
• Lifting and carrying up to 30 pounds.

Benefits are offered to employees working 30+ hours per week:

• Medical, Dental & Vision insurance – effective 1^st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1^st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products